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    Privacy Policy

Phase Focus Privacy Policy


Phase Focus Limited (“Phasefocus”, “we”, “our” or “us”) are committed to protecting and respecting your privacy. Phasefocus is the data controller in respect of personal data we collect and we will process your information in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data.
Please read the following carefully to understand our how we will treat your data. This notice should be read together with our Cookies Policy

What Information We Collect

Phasefocus collects personal information from you through various means;

  • when you provide it to us directly
  • through use of our website  
  • when you subscribe to any of our mailing lists  where we enter into a contract to receive services from you
  • via social media platforms we use (i.e. LinkedIn, Twitter, Facebook etc.)
  • when you (or a person representing you) applies for a job with us
  • when you interact with our sales team
  • in course of providing post sale support to product users
  • at events (exhibitions, seminars, shows or demonstrations) that we host/co-host or attend also, like all business, we may also hold (publicly available) information for marketing purposes. Typically, from events, networking, academic institutions or published papers.

The term "personal data" refers to all information relating to an identified or identifiable natural person.
This includes, for example, your name, telephone number, postal address and e-mail address.

We do not hold ‘special categories of personal data’.

How We Use Your Information

Depending on the situation, we may use personal data collected from you in different ways.

We will use information to improve and administer our website.
We do not use automated processing of personal data.
We will use your information in order to perform the agreements concluded between you and us, particularly for delivering ordered products and services in the best way possible.
We market to prospects in businesses whom we believe could benefit from the products we provide.
We take our lead on using prospect data from The Information Commissioners Office: https://ico.org.uk/for-organisations/marketing/the-rules-around-business-to-business-marketing-the-gdpr-and-pecr/
Sometimes, we process your personal data because it is in our legitimate interests to maintain and promote our services and properly administer our business, for example, when you contact us and submit an inquiry.
We will use your information to comply with our legal rights and obligations with regard to data processing.

Legal Basis For Use

We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • for performance of a contract we enter into with you or your business / institution or to take steps prior to entering a contract
  • where we have obtained your consent
  • where necessary for compliance with a legal or regulatory obligation
  • where necessary to protect your vital interests
  • for our legitimate interests (as described within this policy) where this is not overridden by your own interests and fundamental rights.

Sharing, Storing and Retention

We do not forward your personal data to third parties except when we need to share information with certain selected third parties in order to operate our business. Many of the services we use are provided to us via secure and compliant cloud-based software.
All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal information for their own purposes. We only permit them to process your personal information for specified purposes and in accordance with our instructions. If we transfer personal data to a third party outside of the UK or EEA, we will, as required by applicable law, ensure that your privacy rights are protected by appropriate safeguards to ensure that your data is treated securely and in accordance with this privacy policy.

We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for or for as long as we have a lawful basis to retain it. For examples our suppliers information will be kept for 7 years further to being provided with the goods or service.
Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

Your Rights

You have the right under data protection laws to access information held about you, subject to certain conditions, and to request its rectification or deletion.

You may also have the right to object to your personal data being used for certain purposes, including to send you marketing. We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are several limitations to these rights, and there may be circumstances where we are not able to comply with your request. You are also entitled to raise your concerns with your local supervisory authority for data protection.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you would like to request a copy of some or all of your personal information, please send an email to DPO@phasefocus.com

Google Analytics

Like many website owners, we use Google Analytics to anonymously monitor traffic and user behaviour on our website. This tool does not collect any personally identifiable information. However, if you do not want to be included in our Analytics data, you can opt out of Google Analytics using this browser add-on.

Find out more about how Google collects demographic data.

Google Analytics uses "cookies", text files that are stored on your computer and make it possible to analyse your use of the Website. The information generated by the cookie regarding your use of this Website is normally transferred to one of Google's servers in the USA and stored there. Google will utilise this information on behalf of the operator of this Website to analyse the use of this Website, compile reports on Website activity and to provide its opera-tor with additional services related to the use of the Website and of the Internet. The IP address transmitted by your browser in connection with Google Analytics will not be combined with other Google data. You can find additional information about data protection at Google here: https://policies.google.com/technologies/partner-sites?hl=en
You can prevent the storage of cookies by configuring your browser software appropriately; however, please note that, if you do this, you may not be able to use all of this Website's features to the fullest extent.


This website uses cookies to improve your online experience. Click here to view our cookies policy.

You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as the ‘keep me signed in’ feature.

You can learn more about how to manage cookies on the most popular browsers (including deactivating them) at the following links:

Other Websites

We use and provide links to websites which are controlled by third parties and these include the following: Facebook, Twitter, LinkedIn, Vimeo and Youtube where we have accounts and profiles.

If you use or follow a link to any of these third-party websites you should be aware that these websites have their own privacy policies and we cannot accept responsibility for their use of your information.
When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.

This website uses sharing tools. Sharing tools allow you to share content through social networks such as Facebook or Twitter. When you use one of these buttons, the social networking site may place a cookie on your computer. This would be a third-party cookie set by the social networking site. If you have any questions about the use of these third-party cookies, you should check the relevant social networking site's cookie policy.

Changes to our Privacy Policy

We keep our privacy policy under regular review and will post any updates on this webpage. This privacy policy was last updated August 2018.

Contact Us

We have appointed a Data Protection Officer to oversee compliance with this privacy policy. If you have any questions, comments or requests regarding this policy or how we use your personal data please contact our Data Protection Officer at DPO@Phasefocus.com.

We are committed to resolving any concerns or complaints with you directly and hope that you will contact us in the first instance, so that we can do so. You are also entitled to contact the UK Information Commissioner’s Office if you have any questions or concerns regarding your personal information at https://ico.org.uk/global/contact-us/